At Urban Weavez, operated by ERP IT Solutions, we want your shopping experience to remain smooth from purchase to arrival. This Shipping and Delivery Policy outlines how your order moves through our system and reaches you. When you shop with us, you accept the processes and guidelines described here. In this document, “we,” “us,” and “our” refer to ERP IT Solutions, while “you,” “your,” and “user” refer to our valued customers.
We proudly deliver our men’s and women’s clothing collection to every pin code across India. Whether you are in a metropolitan area or a remote location, we ensure that your selections are dispatched reliably and handled with care. At present, our shipping services are limited to India, and we look forward to widening our reach in the future.
Once your order is placed, our team begins preparing it with attention and accuracy. Most orders move into processing within a short timeframe on working days. During this stage, items are verified, securely packed, and arranged for dispatch. You will receive an email confirmation once your order is ready to move to the next step so you remain informed throughout the journey.
Delivery durations may vary based on your location, but our goal is always to ensure timely arrival. Orders typically reach customers within a reasonable period after dispatch. Slight delays may occur during periods of high order volume or due to external factors beyond our control. We work with dependable courier partners to make sure your clothing arrives safely and in good condition.
In situations where a courier is unable to complete the delivery, such as incorrect address details, inability to reach the recipient, or refusal to accept the parcel, the order may be returned to our facility. You may request a re-delivery once the underlying issue is resolved. Providing accurate information and ensuring availability at the time of delivery helps prevent delays. Our team is always available to help update delivery details if needed.
We take great care in preparing each package, but unexpected issues during transit can occasionally occur. If your parcel arrives damaged, please contact us promptly with photos so we can assist you. For shipments that appear lost, we will collaborate with the courier service to investigate and arrange either a replacement or a refund. Our intention is to ensure that every customer receives their order in excellent condition.
If you need assistance with your order, have questions about delivery, or want help resolving a concern, you can always reach us at erpitsolutionsprivatelimited@gmail.com. Our team is ready to support you with anything related to shipping or delivery.