At Urban Weavez, operated by ERP IT Solutions, we want every purchase to feel meaningful and enjoyable. Our Returns and Refund Policy explains how we manage returns so that you can shop with comfort and clarity. In this document, “we,” “us,” and “our” represent ERP IT Solutions, while “you,” “your,” and “user” refer to our customers who place their trust in our products and services.
We understand that preferences may shift after receiving an item, and we offer return options to help you choose confidently. To be eligible for a return, the product must remain in the same condition as when delivered. The item should be unused, unwashed, and free from any form of wear. All original tags, labels, and packaging materials must be included without changes.
Items that appear handled, altered, or cleaned will not qualify for a return. Return requests must reach our team within forty eight hours of delivery. Please contact our customer service email to begin the process. Products that do not follow these conditions will not be accepted for return.
Starting a return is easy and only requires a few steps.
Step 1: Submit Your Request
Email us at erpitsolutionsprivatelimited@gmail.com with your Order ID along with a short explanation of why you wish to return the item.
Step 2: Share Supporting Photos
If your product arrived damaged, incorrect, or faulty, attach clear images that show the concern. This helps us verify the issue quickly.
Step 3: Follow the Return Instructions
Once your return request is reviewed and approved, we will send detailed guidance on how to send the item back to us.
We may decline returns that do not follow these requirements.
We aim to keep refunds straightforward and predictable. After the returned item reaches us, our team will check the product to confirm it meets the return guidelines. You will receive an update on whether the refund has been approved or denied based on the inspection.
If the refund is approved, the amount will be sent back to your original payment method. The credit typically reflects within a few business days. You will also receive an email once the refund has been successfully processed.
There may be situations where a product is returned but does not fully meet the return standards. If items arrive with slight damage, incomplete packaging, or minor inconsistencies, we may offer a partial refund. This is evaluated on a case by case basis to ensure fairness while upholding product quality.
If an item reaches you in a condition that is damaged, defective, or not what you ordered, we are here to help resolve it quickly. Return requests for such issues must be made within forty eight hours of delivery. Clear photos or videos showing the concern should be included in your email. Our team will review the details and provide the next steps for a smooth resolution.
If you have any questions or need further help with returns or refunds, our customer support team is ready to assist you. Please reach us at erpitsolutionsprivatelimited@gmail.com for guidance at any stage of the process.